How can we help?

Here you will find everything you need to get started with the Digital Customer Platform (DCP). Our Help Center offers you comprehensive instructions on navigation, app installation and the basic functions of the DCP.

Discover step-by-step instructions, valuable tips and quick solutions to make the most of your digital customer platform.

In the “Assets” section, you will find everything you need to know about your machines and their digital representation.

Find out more about the overview and detail pages of your assets, 3D models and interactive hotspots as well as dashboards for your machine data.

Here you will find comprehensive information and instructions on how to create tickets, submit feature requests and track the status of your requests.

Learn step by step how to manage your requests efficiently in the Feedback Center and where you can find all the important information about your submitted requests.

Discover how you can make full use of your machine gateways in the Digital Customer Platform!

Here you will find our instructions that will guide you from the initial overview of your gateways to detailed insights into the configuration - easy to understand and directly implementable.

Automatic translations with manual review options. Fast and efficient for the complete translation of your digital customer platform.

Discover how you can optimally manage and customize your accounts!

In the “Accounts” section, you will find everything you need to know about inviting and managing members, assigning roles and authorizations and customizing the account design. Use these functions to tailor your digital platform perfectly to your team.

Comprehensive overview of user accounts.

All information about user accounts and their administration. Learn how to easily update your personal data, customize your notification settings and configure your account optimally.

This section gives an overview how to interact with the Autonoma ecosystem through a programmatic interface.

The help center in this system allows you to provide structured instructions and information specifically for your employees and customers. Here you can create and manage articles independently to provide users with simple guidance and support when using your platform or services.

The Data & Datastreams section covers everything related to collecting, visualising, and analysing machine data in the platform.

Here you will find instructions for setting up and editing data streams, grouping them, and visualising them in real time. The section also covers dashboards — where you can build custom views combining multiple data streams — as well as the Optimization Explorer for alarm recording and analysis, and Reports for automated, scheduled data exports delivered by email.